Log in if you have an account
By creating an account with our store, you will be able to move through the checkout process faster, store multiple addresses, view and track your orders in your account, and more.Create an account
Frequently asked questions
1. Delivery timeframes
1.1 When will my order arrive?
You can find the estimated delivery time on the product page. We try to be as transparant and up to date as possible, but sometimes irregularities can occur.
1.2 I haven't received my order yet.
If you have a Bpost tracking number, be sure to check their tracking updates first. If you don't have a tracking number, or the status given by Bpost isn't correct, you can contact us at [email protected]. We are always happy to help you! Remember that delivery timeframes can be longer during weekends or holidays.
If you chose 'bank transfer' as your payment method, remember that the order will be sent after we receive the payment, so a delay can occur.
2.1 Do I need to pay for shipping?
In most cases a shipping fee will apply. These prices are in correspondence with the standard prices from delivery organizations we work with.
At espoo. we believe in sustainability and always try to choose the environment-friendly solution over the quick-fixes. We offer the option to pick up your order for free at our shop, so we can reduce unnecessary packaging and emissions. We are trying to work towards a more ecological shopping experience.
2.2 Do you ship internationally?
Yes, we do! If shipping costs apply, they will be added during the checkout process. Please contact us at inf[email protected] if you're interested in a delivery outside of the EU.
3. The product
3.1 My order arrived damaged.
Contact us at [email protected] or through customer support and we will see if a replacement or refund can be arranged.
3.2 My order arrived incomplete.
Your order can be incomplete if it was packaged in different boxes with a different processing time. Always make sure to check your Bpost tracking number. Would an order with different items be shipped separately, we will inform you.
If this isn't the case, contact us via customer support.
Didn't find the answer you were looking for?
Contact us at [email protected] or call us at +32 3 237 57 97