HAY sofa warranty Belgium

Buying a HAY sofa in Belgium? Here is how warranty works, what it typically covers, and how espoo helps you file a claim so you know exactly what to expect before you order. If you're still choosing sizes, see our Sofa size guide for Belgian homes.

How warranty for HAY sofas works in Belgium

In Belgium, consumer purchases are protected by a legal 2-year guarantee that covers a lack of conformity present at delivery. This sits alongside any commercial warranty HAY may provide. If you bought your HAY sofa at espoo, we will guide you through assessment and the appropriate remedy - repair, replacement, or refund where applicable. Keep your proof of purchase and report issues as soon as you notice them. Final outcomes depend on the nature of the defect, product age, and inspection results. For practical details on how we handle claims and returns, review Shipping & returns (incl. warranty claims).

What does a sofa warranty usually cover?

Typical coverage includes:

• Manufacturing defects in frames, springs, stitching, and seams
• Faulty legs, connectors, or recliner mechanisms
• Premature foam collapse or deformities not caused by misuse

Common exclusions include:

• Normal wear and tear or loss of comfort over time
• Pilling, creasing, or fabric fading from sunlight
• Stains, accidental damage, or improper cleaning and pet damage

Comparing models? Read HAY Mags vs HAY Quilton – comparison.

Proof of purchase and how to file a claim

Your invoice or online order confirmation serves as your warranty card. Store purchases use your receipt. To start a claim, email [email protected] with your order number, photos or video of the issue, a short description, purchase date, and your contact details. We coordinate the review with HAY or an authorized service partner and keep you informed of next steps and timelines. For quick answers, visit FAQ – warranty & service.

Bought your HAY sofa elsewhere?

Warranty claims must be handled by the original retailer. Contact your point of sale for service. You are welcome to ask us general questions, but we can only process claims for sofas purchased at espoo. To explore the collection and materials, browse the HAY brand overview.